Tech Support

The LTPL team wants to make laser technology accessible across the nation. Our customer service executives are equipped to handle all the customer queries including pre-sale services and after-sales service. From customer site inspection planning and installation debugging to personnel training and equipment maintenance & repair, our team takes care of all. Take a look at how our customer service executives are helping you at every step.

We promise

Quick turnaround time

Support provided across the nation

Customer oriented

Pre-sales Service

Pre-sales Technical Consultation

1. As per the customer requirements, Laser Technologies provides customers with product information, technical consultation and guidance. We also assist customers in providing customized professional laser processing solutions through a variety of channels such as website, phone, email, social media and door-to-door service.

2. The organization is equipped with a professional reception team, which can provide customers with on-site visiting and inspection, on-site machine testing, incoming sample proofing and sample mailing at any time.

During Service

Assisting customers & planning

1. The company abides by the principles of honesty and fairness. Regardless of the client, new or existing, domestic or based abroad, Laser Technologies will have complete transparency.

2. We strictly implement the provisions of the contract. For each device ordered by the customer, we will strictly abide by the product standards, conduct multiple quality inspections, ensure quality and quantity to meet the requirements before the machines reach the user.

3. We assist customers in planning and designing production sites, in accordance with the actual conditions of water, electricity, gas to meet the equipment operating requirements.

4. When the equipment is delivered, our team provides the customers with a complete set of equipment operation instructions, including an installation guide, maintenance guide, unloading guide, and training guide.

5. In order to ensure that customers can use the equipment efficiently and safely, Laser Technologies provides free customer training. Before using the equipment, customers need to send their machine operators to Laser Technologies’ training center in order to accept the related training, including laser basic theory, safety protection, equipment operation and maintenance. After passing the training, a certificate of completion will be issued to effectively ensure the safety of the machine and the operator.

After-Sales Service

Timely Service

1. Our customer service executives take customer queries very seriously. We promise to respond at the earliest and assist in your challenges.

2. Our professionally trained engineers provide technical support and services to users around the world through any accessible means.

3. During the warranty period, the company will also occasionally assign engineering and technical personnel to work on user equipment for technical inspections, routine maintenance and inspection of equipment, also to solve users’ doubts.

Fill the form to raise your query.

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